18 Comments
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Anjali Krishnakumar's avatar

This helps a lot Claudia!! I’ve redesigned my welcome mail with a thank you card and personalised message of what stories you’ll receive starting from now! Just experimenting with things!

Also, a doubt, I added a few emails via the import, and they said they haven’t received my welcome mail yet! A few told they have this issue, and idk why. Does it take to long to receive mail?

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Claudia Faith's avatar

no, it should be received right away. I know that Substack actually has some delivery issues at the moment, so hopefully that will be fixed soon!

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Renata Christine Barton's avatar

Such a resourceful article, especially for people like me who just never know how to compose newsletter emails or what to write.

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Claudia Faith's avatar

so happy this helps :)

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Revine Lee's avatar

Your posts are always not letting new writers down. Thank you for sharing, Claudia. This is very helpful. This will be one of my go to Notes.

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Claudia Faith's avatar

oh thank you so much, Revine. it’s always such nice feedback to know that my posts helped 1-2 people out there 🙌

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Kassi Wilson's avatar

Loved this today 💗

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Claudia Faith's avatar

fantastic, thank you, Kassi!

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Denise Oliver's avatar

Thank you, I needed the handholding on this one today. Greatly appreciate not having to figure it out on my own. 💕

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Claudia Faith's avatar

🧡 so glad it helped!

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Kathleen Thorne RN, LMT's avatar

I have head mine see up for some time but need to to back and take a look. I think all3 are similar. Will check it out. Thanks Claudia.

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Claudia Faith's avatar

thanks, Kathleen! :)

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Melissa Scala's avatar

I utterly need to work on my welcome email. Thanks for this lil' push with valuable info!

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Claudia Faith's avatar

happy to help :)

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Andrea Hoffmann's avatar

Great advice.

Do you have a read on the welcome sequences some creators provide? Are they all managed with external email services?

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Claudia Faith's avatar

hi Andrea, thank you! yeah for welcome sequences you would need to set them up in ConvertKit or similar.. Substack does not (yet) provide a tool for that. although you can filter subscription dates and write manual e-mails, but that’s not really handy..

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Scott Perry's avatar

Helpful. Thanks, Claudia!

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Claudia Faith's avatar

very welcome :)

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